VALA Founding Supporter Pass

1. Introduction

VALA Labs Limited ("VALA", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase a VALA Founding Supporter Pass or use our services.

2. Information We Collect

2.1 Information You Provide

When you purchase a Pass, we may collect:

Email address
Wallet address (for NFT delivery)
Shipping address (for physical items in certain tiers)
Payment information (processed by Crossmint)

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

Device information (browser type, operating system)
Usage data (pages viewed, time spent, navigation paths)
IP address and general location data

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your Pass purchase
Deliver your NFT to your wallet
Ship physical items (if applicable)
Send transactional emails (receipts, delivery confirmations)
Provide customer support
Send updates about VALA (with your consent)
Improve our website and services
Prevent fraud and ensure security
Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

Service Providers: Crossmint (payment processing), shipping carriers, email service providers, and analytics services (Plausible)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, sale, or acquisition

We do NOT sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction data may be retained for tax and accounting purposes.

6. Cookies and Tracking Technologies

We use Plausible Analytics, a privacy-friendly analytics service that does NOT use cookies and does NOT track users across websites. Plausible collects only aggregated, anonymized data to help us understand how visitors use our site.

Third-party services like Crossmint may use their own cookies and tracking technologies. Please review their privacy policies for more information.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal requirements)
Opt-out: Unsubscribe from marketing emails at any time
Data Portability: Receive your data in a structured format

To exercise these rights, please contact us at privacy@vala.finance.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

VALA Labs Limited is based in Hong Kong. Your information may be transferred to and processed in Hong Kong or other countries where our service providers operate. By using our services, you consent to such transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

VALA Labs Limited
Email: privacy@vala.finance
Address: Hong Kong